Basics
How Sunworker builds trust
Sunworker doesn't promise you safety – it shows you where it comes from: verified credentials, money held in escrow, reviews after real shifts and clear roles.
Trust & Safety
Credentials that are checked.Money that is held safely.Rules that apply to everyone.
Sunworker connects self-employed hospitality professionals with venues and private individuals. To make that work from the start, we rely on processes you can check – not on promises.
Here you can read how credentials are checked, how escrow works and what you can do if something isn't right.
Payment
The money is held safely until the shift is completed
When a shift is agreed, Sunworker holds the amount as a trustee in a platform account with Stripe. It is paid out after the shift and billed by the actual time worked.
Credentials
Checked – and with an expiry date
A document only becomes a credential once it has been checked. When it expires, it shows as “expired” on the profile instead of quietly disappearing.
When things go wrong
Clear steps when something isn't right
A disagreement about the hours, a breach of the rules or a question about your account: for each case we explain what you can do and what happens next.
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Basics
Ground rules for everyone
On Sunworker, the same ground rules apply to everyone: be respectful, honest and reliable, and keep all arrangements and payments on the platform.
Account and credentials
Credentials and expiry dates
On Sunworker, a credential only counts once it has been verified, and only until its expiry date is reached.
Account and credentials
Protecting your account and sign-in
Your account is protected from two sides: Sunworker limits sign-in attempts and only stores passwords as a hash, and you keep your sign-in details to yourself.
Money
Escrow and secure payment
The money for a shift doesn't change hands directly: it is held in escrow until the shift is completed and is then billed by the actual time worked.
On the shift
Check-in, check-out and billing by actual time
Billing is based on the time actually worked: the professional checks in and out on site, submits the actual time, and the client confirms it.
When something goes wrong
Resolving disputes
If you disagree about the hours of a shift, there is a set procedure: the client disputes the hours, the professional corrects them or opens a dispute, and Sunworker establishes the times.
On the shift
Cancellations and no-shows
Before confirmation, either side can withdraw free of charge; after that, it depends on who cancels and how late.
Basics
Fair reviews
On Sunworker, reviews only exist after a completed shift and come from the people involved – and a review is never hidden because it is negative.
Basics
Self-employed, not agency work
Sunworker arranges matches with self-employed professionals and does not lease anyone out: the professional sets their own hourly rate, decides on every request individually and receives no instructions from Sunworker.
Money
Contact and payment outside the platform
Arrangements and payments run through Sunworker: contact details stay out of the chat, payment goes through escrow, and shifts arranged outside the platform break the rules.
On the shift
Respect during a shift
During a shift, the same rules apply to everyone: be respectful and honest, arrange things through Sunworker, and give no instructions that turn a shift into an employment relationship.
On the shift
Staying safe on site
Every shift takes place on site: whoever provides the premises is responsible for their safety, the professional arranges their own cover, and in immediate danger the emergency call comes first.
When something goes wrong
Reporting violations – and what happens next
Anything that breaks the rules can be reported right where you see it – a person at Sunworker checks every report, and nobody is suspended automatically.
When something goes wrong
Account suspension and complaints
An account is only restricted or suspended for stated reasons – a person always makes the decision, and you can lodge a complaint.
Account and credentials
Privacy at a glance
The database and files are stored in Frankfurt, uploaded documents are never public, and an email is all it takes for any request about your data.
Start here
Trust and safety for venues
As a venue, you book self-employed professionals for individual shifts – here you will find the questions that come up most often and the article with the answer.
Start here
Trust & safety for professionals
As a professional, you work on Sunworker as a self-employed person, and the money for your shift is already held in escrow before it starts.
Start here
Trust & safety for private individuals
When you book a professional privately, both accounts are verified and your money is held in escrow until the shift is completed.
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