Reporting violations – and what happens next
For: Venues · Professionals · Private individuals
Anything that breaks the rules can be reported right where you see it – a person at Sunworker checks every report, and nobody is suspended automatically.
Warning: If there is immediate danger, call the police (110) or the emergency services (112) first. A report to Sunworker does not replace an emergency call.
At a glance
- What you can report: profiles, messages and reviews that break the rules – directly on the content. Anything else, such as something that happened on site, by email.
- Who can report: all venues, professionals and private individuals with an account. Without an account, you can report by email.
- Why it matters: The rules are the same for everyone. Reports help make sure they are kept – to protect those who keep to them.
Which reasons you can give
For profiles and messages, you choose one of these reasons:
- False information or a made-up profile
- Inappropriate content or someone else's pictures
- Harassment or insult
- Advertising or spam
- Contact details to get around the platform – for example a request to keep working or to pay outside Sunworker
- Discrimination
- Fraud or deception
- Something else
Reviews have their own reasons, such as insults, personal data, no connection to the shift or a false statement of fact. You can find them in Fair reviews.
Important: If you disagree about the hours of a shift, that is not a case for a report. For that, there is the option to dispute the actual time and the dispute process.
Before you start
- Sign in. Reporting directly on the content requires an account – that way Sunworker can ask questions and tell you the outcome.
- Think of a reason and a sentence or two to go with it. The note is optional, has at most 1,000 characters and contains no contact details of third parties.
- You report the same content only once. An account can submit up to 20 reports a day.
- In immediate danger, make the emergency call first, then the report.
How to report
Reporting a profile
- Open the profile.
- Select “Report”.
- Choose a reason and, if you like, briefly describe what is wrong.
- Send the report. You will receive an acknowledgement.
Reporting a message
- Open the conversation. You will find “Report” directly on the message.
- Choose a reason and briefly describe what happened.
- Send the report.
A reported conversation can only be seen by the people involved in checking it. If you no longer want contact, you can also block the conversation: the other side can then no longer write to you, and a client can no longer send requests. Ongoing shifts remain.
Reporting a review
- Open the review while signed in.
- Select “Report” and a reason.
- Briefly describe why the review breaks the rules and send the report.
If you are the side being reviewed and report that the shift did not take place as described or that a fact is false, a review procedure starts: the review is publicly marked “Under review”, the author has 7 days for a non-public statement, and Sunworker looks at the shift data. Until the decision, the review stays visible unless the violation is obvious. The details are in How we check reviews.
Reporting something on site or anything else
For anything that cannot be reported on a profile, a message or a review – such as problems on site or instructions that turn a shift into an employment relationship – write to kontakt@sunworker.eu. Name the shift with the date and the venue; as a private individual, also include the support ID from your account. Make a short note of what happened.
Reporting without an account
You can report content without an account too, by email to kontakt@sunworker.eu. Include:
- exactly where the content is, ideally with a link
- why it breaks the rules or the law
- your name and email address
- a statement that your information is correct to the best of your knowledge
What happens next?
You receive an acknowledgement. A person then checks the report – promptly, carefully and objectively. Nobody is suspended automatically because of a report.
- If the review confirms a breach of the rules
- Sunworker chooses the mildest measure that is sufficient: hiding content or messages, locking a conversation, restricting or suspending an account. A person always decides on restricting or suspending an account.
- If it is not clear-cut
- In case of doubt, content is only flagged and checked by a person.
- If there is no violation
- You are told the outcome. A review, for example, is never hidden just because it is negative.
- If you are the one affected
- You receive a statement of reasons at the latest when the measure takes effect: which measure, based on which facts, whether automated means were involved, which rule it is based on and how you can challenge it.
Making a complaint
If you think a decision about content or your account is wrong – whether you reported it or are affected by it – you can complain free of charge: by email to kontakt@sunworker.eu, within 6 months of being notified. If it concerns a review, put “Complaint review” in the subject line. A person checks it by the same standards and tells you the outcome; an unfounded decision is reversed without delay. The courts remain open to you. More in Account suspension and complaints.
Misuse of reporting
Reports are meant for genuine violations. Anyone who reports in order to harm others breaks the rules themselves. Anyone who frequently reports reviews on obviously unfounded grounds is warned; their reports may then temporarily no longer be processed.
Single point of contact
For users and authorities, kontakt@sunworker.eu is the single point of contact. Enquiries are not handled solely by automated means; you can write in German, English or Greek. Details of the provider are in the Legal notice.
Frequently asked questions
Is someone suspended as soon as I report them?
No. A person checks every report, and a person always decides on restricting or suspending an account.
Can I report something without an account?
Yes, by email with the exact location, your reasons, your name and email address, and a statement that your information is correct.
Will I find out what happened to my report?
Yes. You will be notified how your report was decided.
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