Respect during a shift
For: Venues · Professionals · Private individuals
During a shift, the same rules apply to everyone: be respectful and honest, arrange things through Sunworker, and give no instructions that turn a shift into an employment relationship.
At a glance
- What this is about: mutual platform rules for how you treat each other – in chat, in profiles and reviews, and during the shift itself.
- Who they apply to: venues, professionals and private individuals alike. Nobody gets special rules.
- Why they exist: They protect above all those who keep to them, and they make sure shifts run reliably and fairly.
What applies to everyone
- Stay respectful: no insults, no discrimination.
- No prohibited content: nothing unlawful, harassing, misleading or sexualised – not in messages, profiles or reviews.
- Be honest: truthful information in your profile, credentials, request, actual time and review.
- Arrange things through Sunworker: agreements and payments go through the platform.
- What was agreed applies: the shift consists of what is set out in the request or job posting, the acceptance or application, and the message history. Time, place or scope only change afterwards if both sides agree.
Working together without instructions
Whoever books a professional says what needs to be done. How the work is done is up to the professional. Hygiene, safety and house rules that apply to everyone on site are part of working together and may be set.
- Fine: describing the result, naming the station, pointing out hygiene, safety and house rules, giving an induction, setting the day, start and end.
- Not fine: rotas covering weeks, approving holidays, attendance duties outside the shift, detailed rules on how to work, setting the hourly rate or renegotiating it in chat.
Why this line matters is explained in Self-employed, not agency work.
What this means for you
If you run a venue
- Add directions to the entrance in your profile and name a contact person who can be reached.
- Point out hazards, such as hot equipment, cleaning agents or steps in the storeroom. More in Staying safe on site.
- If the time, place or scope should change, agree it with the professional – without their consent, what was agreed stands.
If you work as a professional
- Cancel early if you cannot make it, block days that do not suit you in your calendar, and decline requests clearly rather than letting them expire.
- You do not have to follow instructions that go beyond what was agreed. Raise it calmly with the venue.
- Submit the time you actually worked.
If you book privately
- If something does not match the description, raise it while the professional is still there. What counts is what is set out in the booking.
- Point out hazards in your home, such as a faulty cooker, steep stairs or a dog.
- If the submitted times are not right, dispute them and give a reason.
If something is wrong
- Raise it directly and calmly first – on site or via the messages for the shift.
- Make a short note of what happened while you still remember it well.
- If it is about times, dispute the actual time. How that works is explained in Check-in, check-out and billing by actual time.
- If it is about behaviour, report it. How to do that is explained in Reporting violations – and what happens next.
If you no longer want contact with someone, you can block the conversation. The other side can then no longer write to you, and a client can no longer send requests. Ongoing shifts remain; cancelling is only possible on the shift itself.
Warning: If there is immediate danger, call the police (110) or the emergency services (112) first. A report to Sunworker does not replace an emergency call.
Harassment and discrimination
Harassment, insults and discrimination are not allowed on Sunworker – towards professionals just as much as towards venues and private individuals.
Report messages and profiles directly with the reason “Harassment or insult” or “Discrimination”; the steps are in Reporting violations – and what happens next. For anything that happened on site, write to kontakt@sunworker.eu – ideally with the date and the venue.
What can happen after a violation
Prohibited content or harassment can lead Sunworker to restrict or suspend an account. Sunworker chooses the mildest measure that is sufficient and takes into account how serious and how frequent the violation was and who was at fault. A person always makes that decision. More in Account suspension and complaints.
Frequently asked questions
As a professional, do I have to follow the venue's house rules?
Yes, as far as they are hygiene, safety and house rules that apply to everyone on site. You do not have to follow instructions that go beyond what was agreed.
Can the time of a shift be changed afterwards?
Only if both sides agree. The same applies to the place and the scope.
What do I do if the professional does not turn up?
Write to them via the messages first – they are often stuck in traffic or at the wrong entrance. What happens if they do not come at all is explained in Cancellations and no-shows.
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