What to do if there are problems on the day
Talk to the professional directly first; anything you can’t resolve you record in the booking, report or send to us.
First: talk to each other
Most problems can be sorted out on the spot. Speak to the professional calmly and factually or write to them via the messages in the booking. From confirmation onwards you both also have each other’s phone number. Briefly note down what happened while you still remember it well.
Common situations
- The professional doesn’t arrive: write to them first. If they don’t come at all, record “no-show”.
- The result doesn’t match the description: raise it while they are there. The benchmark is the service package in the booking.
- The submitted times are wrong: dispute the actual time with a reason.
- Inappropriate behaviour: report it via Reporting a professional or behaviour.
- Damage or an accident: how to proceed is explained under Insurance and liability.
In acute danger, call the police or emergency services first. A report to Sunworker is no substitute for an emergency call.
If you’re stuck
Write to us using the contact form and quote the support ID from your account. Sunworker is an intermediary: we help clarify things and establish the times in a dispute, but we don’t decide on prices or damages.
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