Why can’t I accept?
You can only accept once your account is approved, your invoicing details are complete and your payout account is active; for shifts involving food you also need a verified health certificate.
If “Accept” is blocked or Sunworker shows an error, the notice tells you why. It is usually one of the following. The onboarding also shows you what is still open.
The most common reasons
- Account under review: you cannot accept before approval.
- Invoicing details incomplete: under Invoicing details something is missing, such as your name, address, tax number or VAT ID, your logo or the invoicing authorisation. The notice says what is missing.
- Payout account not active: set it up under Payout and wait until it shows as active.
- Health certificate missing or expired: for shifts involving food you need a verified, valid health certificate.
- Bookings switched off: under “Terms”, “Bookings on” is off.
Why these rules?
When you accept, a shift is created that the client pays for. Without invoicing details no invoice can be created afterwards; without a payout account the money cannot reach you. The rules make sure that every confirmed shift can actually be billed.
You can receive requests even without a payout account. The request waits until you have set everything up — as long as its start time has not passed.
If you are already booked
Nobody can request you on days when you already have a shift or which you have blocked. If a request does not suit you for other reasons, simply decline it.
If everything is in place and you still cannot accept, write to us using the contact form and name the shift.
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This page explains; it is not legal or tax advice. Our Terms are what counts.