Cancelling a booking
Before confirmation you cancel free of charge; after that the cancellation scale determines what share the professional receives as compensation, and you get the rest back.
Before confirmation
As long as a booking has only been requested or accepted, no money has been paid. Cancelling then costs nothing.
After confirmation
Once the booking is confirmed, the professional has kept the day free for you. The shorter the notice, the larger the share they receive as compensation. For shifts over several days, the scale applies to each day separately, measured from the start of that day; under the standard scale, days more than 48 hours away cost nothing. The standard scale:
- Cancellation more than 48 hours before the startThe client pays nothing; the amount collected is refunded in full.
- 0%
- Cancellation 24 to 48 hours before the startA quarter of the agreed pay, because the day is hard to fill again.
- 25%
- Cancellation less than 24 hours before the startHalf: the professional kept the day free and can no longer find a replacement.
- 50%
- Cancellation after the start or no-showThe full pay. For the client and the professional alike.
- 100%
The standard scale. What counts is the scale recorded with the request.
The professional can set their own scale. What counts is the scale recorded with your request; you see it in the booking.
How to cancel
- Open the booking under Bookings.
- Choose “Cancel”. Sunworker shows you beforehand what share is due.
- Confirm the cancellation. The professional is notified immediately.
What happens to the money
- You get the collected amount back to your payment method, minus the compensation. If you cancel a booking that is already under way, the days already worked or begun are invoiced normally; the rest is refunded.
- If the professional suffered no loss or a significantly lower loss, you can prove that.
- The scale also applies to a fixed price — based on the fixed price.
An example
On Thursday evening you cancel a confirmed booking that starts on Friday at 6 pm — less than 24 hours before. Under the standard scale the professional is then entitled to half of the agreed fee; you get the rest back. Had you cancelled on Tuesday, it would have been free.
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This page explains; it is not legal or tax advice. Our Terms are what counts.