If the professional cancels
If the professional cancels a booking, you get the collected amount back in full and can search for another professional or post a job straight away.
What happens
A professional can also cancel a booking, for example due to illness. You get a notification immediately and the booking shows as “cancelled”. In the booking you see when the cancellation came.
Your money
If the booking was already confirmed and the amount collected, it is refunded in full to your payment method; for a booking already under way, days already worked are invoiced and only the rest is refunded. No scale applies in this case. If nothing had been collected yet, there are no costs. You see the refund in the booking and under “Finances”. It may take a little while to reach your account, depending on the payment method.
How to find a replacement
- Search with the day of your party for available professionals: Finding professionals.
- Request directly or post your party: Posting your party. When the party is close, a direct request is usually faster.
- If you have saved professionals, ask them first.
Declined before acceptance
If a professional declines your request or doesn’t reply before the job would start, no booking is created and no money changes hands. You can send a new request at any time.
Cancellations by the professional count against their reliability and their level.
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