Privacy and deleting your account
Only the professional you have booked sees your address and phone number, and only from confirmation onwards; you currently request deletion of your account via the contact form.
Who sees what about you
- Before accepting, a professional only sees your first name with the initial of your surname, your town and how many bookings you have completed.
- Only the professional whose booking you have confirmed sees the party location with house number and your phone number — and only from confirmation onwards.
- Contact details and addresses are hidden in messages, applications and in the service package before confirmation.
- You have no public profile. Your reviews appear as “Private individual”.
How long we keep data
- Copy of your ID: deleted 30 days after the check
- Invoices: as long as tax law requires
- Conversations: three years after the last message
Deleting your account
A delete button in your account is on its way. Until then, write to us using the contact form with your account’s email address. Deleting your account also terminates the user agreement. Beforehand:
- Cancel or complete open bookings, and settle any outstanding amounts.
- Download the invoices under “Receipts” if you want to keep them.
Invoices are kept for tax reasons. Reviews you have written remain without any link to you.
Under the GDPR you have the right of access, rectification and erasure. What we process and why is set out in the privacy policy.
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This page explains; it is not legal or tax advice. Our Terms are what counts.