Why your account is approved
Sunworker checks every new account before it can request professionals; this usually takes up to 24 hours after you have submitted your details and your ID.
Why there is a check
Professionals come to your home or to the place of your party. They should know that a real person is behind a request. That is why Sunworker checks every account before it can send requests or post jobs — for venues and professionals just as for private individuals.
When the check starts and how long it takes
The check starts as soon as two steps are complete: Your details with billing address and phone number, and Documents with your ID. It is usually finished within 24 hours. You get a notification with the result.
What you can do until approval
While your account is under review, you see the notice “Account under review” at the top of your account. You can still:
- search for professionals and read profiles with final prices
- save professionals so you can find them again later
- complete your details and add a payment method
You can only send requests, post jobs and write messages once your account is approved. A button that is still locked tells you why.
Your ID
You upload the front and back as a photo or PDF. Only Sunworker sees the copy, never professionals. You may black out anything not needed for the check, such as the access and serial numbers.
Sunworker deletes the copy of your ID 30 days after the check.
If something is missing
If a photo is blurred or a detail does not match, Sunworker gets in touch and tells you why. You can then submit documents again. If you have questions about the check, write to us using the contact form and quote the support ID from your account.
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