Confirming an acceptance
Once a professional has accepted, you confirm the shift; the amount is then collected from your payment method and held in escrow until completion.
How to confirm
- You receive a notification as soon as the professional accepts. The shift then appears under Shifts as “accepted”.
- Open the shift and check the days, times and amount.
- Choose “Confirm”. Sunworker collects the amount from your default payment method.
- Once the payment has gone through, the shift shows as “confirmed”. The professional can now see the house number, contact person and notes about the location.
When the payment takes time
- With SEPA Direct Debit, the shift stays “accepted” until the debit has gone through.
- If your bank asks for an extra confirmation (3-D Secure), complete it in your browser. Until then the shift stays “accepted”.
- If the bank declines, the shift also stays “accepted”. Add a different payment method and confirm again.
Confirm promptly. An acceptance only becomes a binding shift once you confirm and the payment succeeds — until then, the professional may give the day to someone else.
Check before confirming
- Do the days, start, end and break match what you need?
- Is the right location selected, and does your profile contain current notes on entrance, parking and dress code?
- Does the professional have the credentials the shift requires?
Who may confirm
Anyone at the venue with the right permission can confirm — Administration, Scheduling or Department. Which role may do what is explained in Invite users and assign permissions.
Escrow and payment collection explains what happens to the amount collected.
After confirmation, the shift shows a timeline with all further steps — from check-in to the invoice.
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